Return Policy

•  A Return Merchandise Authorization (RMA) number must be obtained from DENVER DISCOUNT MART prior to the return of any merchandise by faxing RMA form to us. Product returned without an RMA number will be returned to the customer at the customer's expense.
•  RMA numbers are valid for a period of 15 days only.
•  Defective returns are eligible for return only within 15 days from DENVER DISCOUNT MART invoice. After 15 days, all products must be referred to the manufacturer for authorized warranty repair. (Some manufacturers may have stricter return policies.) Please refer to the applicable catalog product page for details if stricter policies apply.
•  All returns must be shipped freight prepaid by the customer and double boxed with the RMA number displayed on the outside of the shipping box along with the number of boxes shipped back.
•  Products must be returned complete with original parts and documentation along with the original manufacturer's box/packaging. Incomplete returns will not receive a full credit and will fall subject to manufacturer's warranty.
•  Non-defective products will not be considered for return.
•  Where applicable, a fee up to 50% of the product price may be applied for missing parts, documentation, and manufacturer's box/packing.
•  Items showing signs of misuse or consumer abuse will not be accepted for return credit. Credit will be issued within 5 business days upon receipt of merchandise at DENVER DISCOUNT MART.
•  Sale of closeout items are final. Only defective closeout items may be returned for credit as per normal DENVER DISCOUNT MART policies.
•  Plasma TVs are not eligible for return to DENVER DISCOUNT MART.
•  Most TV/Monitors 30"/projections products and Samsung TV's 14" or larger to not qualify under normal DENVER DISCOUNT MART Return Policy. Contact Samsung @ 1 -800-SAMSUNG for service.
•  Most TV's/Monitors 30" or larger and projection products require in-field service repairs under manufacturer's warranty. These products are not eligible for return. Please contact the appropriate manufacturer for troubleshooting repair service.
•  DENVER DISCOUNT MART follows all manufacturer return policies. Please reference the applicable product page to determine those products that do not qualify under normal return policy. For additional information regarding these policy expectations, please contact DENVER DISCOUNT MART Customer Service at customerservice@denverdiscountmart.com

Return Merchandise Authorization Form

Customer Service - customerservice@denverdiscountmart.com

By Mail:

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